Having care is a big step and can be quite daunting for some people.  Having people you don’t know coming into your home for what can be quite an intimate relationship – we like to know as much about you as an individual in order to provide the correct care for you.

Following completion of the registration form The Daily Care Agency will arrange to meet with you and go through your needs in finer detail.  Providing The Daily Care Agency has capacity care can start almost immediately.

It may be difficult for you to know exactly what you may need initially and for how long but we find that a routine evolves within the first few weeks and we try to be as flexible as possible to accommodate this.

The Daily Care Agency tries to keep the same carer with their clients as much as possible – ideally you will know 3 or 4 carers which will ensure you have cover for any carer illness or emergency.

Yes, your visits can be cancelled at any time without charge providing we have enough notice to prevent your carer from travelling to you.  All visits must be cancelled via the office as sometimes messages passed to carers do not always reach us!

The Daily Care Agency always tries to be flexible to accommodate appointments and providing we have a little notice we can arrange your visiting times differently.  Hospitals will liaise with us regarding how long you will be in hospital and when your care visits can resume if that is your wish.

Yes, your care can be cancelled at any time – of course if the reason you wish to cancel is that you are not happy with your care we would like the opportunity to discuss this with you and find a solution.

The manager Nikki Wyartt can be contacted on 01379 388438 (Monday to Friday 9.00 to 5.00) outside these hours please call 07977 075301.

The Daily Care Agency issues itemised invoices fortnightly that can be paid by Standing Order or Bank Transfer.  We can arrange to forward copies of your invoice if you have somebody helping you with your paperwork.