Terms of Service

PLEASE CONTACT THE DAILY CARE AGENCY FOR CURRENT RATES.

Carers whilst in your home will be responsible for:

  • Your well being and safety
  • Dealing with any emergency situation that may arise
  • Shopping, cooking (where required) keeping the kitchen tidy
  • Laundry and ironing (where required)
  • Providing a drink for visitors
  • Keeping bedroom and bathroom tidy, making of beds (where required)
  • Accompanying you to appointments (where required)
  • Any other agreed tasks

Your Carer is being paid to look after your needs, if they have to cater or care for guests it is usual for extra remuneration to be agreed upon.
Your Carer must not bring any form of alcohol into your premises and must not consume alcohol during their visit.  Your Carer should not smoke in your home.

Complaints:

If you like what we do please tell others, if you do not please tell us’.

Clients will be encouraged to be very proactive in their care needs, encouraged to raise concerns and provided with an easy to access (included with clients care plan) and understand complaints procedure.  Many concerns can be dealt with on an informal basis by notifying the agency and with subsequent discussion held with all relevant parties to alleviate the concern.  Whilst every care is taken to ensure that we constantly deliver a quality service there may be times when a complaint arises.  In the first instance, a complaint should be made in writing (by the client, a relative or the client’s representative) to Mrs Nikki Wyartt by post to: The Daily Care Agency, High Banks, Athelington Road, Horham, Eye, Suffolk, IP21 5EH.

This can be made in an anonymous format and will be fully investigated. 
Letters will be acknowledged within seven days.  The complaint will then be investigated within fourteen days with the opportunity for the client to meet with the agency to discuss further any issues arising from the complaint.  During the investigation of any complaint the complainant will be informed of the various steps and timescales necessary to reach a conclusion.  The outcome of the complaint will be put in writing to the client, who will again, have the opportunity for discussion of the outcome.

Once your complaint has been fully dealt with by The Daily Care Agency, if you are not satisfied with the outcome you can refer your complaint to:
Local Government Ombudsman (LGO) and ask for it to be reviewed.
The LGO provides a free, independent service.
The LGO Advice Team can be contacted for information and advice, or to register your complaint:

T: 0300 061 0614
E: advice@lgo.org.uk
W: www.lgo.org.uk

The LGO will not usually investigate a complaint until the provider has had an opportunity to respond and resolve matters.
Our service is registered with and regulated by the Care Quality Commission (CQC). The CQC cannot get involved in individual complaints about providers but is happy to receive information about our services at any time. You can contact the CQC at:

Care Quality Commission National Correspondence
Citygate
Gallowgate
Newcastle upon Tyne NE1 4PA
T: 03000 616161
W: www.cqc.org.uk/contactus.cfm

Records will be kept of any complaint and the resulting outcome and used to monitor the continued development and efficiency of The Daily Care Agency.

Compliments and Gratuities:
The Daily Care Agency always encourages compliments!  Compliments work in a positive way and any such compliment is always passed on to the relevant person.  Compliments also show how effectively The Daily Care Agency’s policies and procedures are working: promoting a feeling of self worth and value, for all concerned.  Whilst the Daily Care Agency does not permit gifts to be given to Carers, it is recognised that a person’s dignity is taken away when taking away the power to give and there may be occasions when a gift may be given and accepted.  The Carer must report to The Daily Care Agency any giving of a gift and the gift must be very minimal in value.

Quality Assurance:
The Daily Care Agency regularly monitors the policies and procedures to ensure a high quality of care service is continually delivered to their clients.  This is achieved by:

  • informal and formal discussions with both client and Carer
  • meetings with clients and Carers on a regular basis
  • the encouragement of feedback from clients and Carers both positive and negative
  • promoting consultations and steps to turn ‘negatives’ into ‘positives’
  • the implementing of questionnaires throughout the year, both for clients and Carers, to assess performance
  • regular audits of information received
  • regular assessment of Carers to identify training needs and improvements that can be made in the delivery of care.
  • the encouragement of honesty in open discussions to enable areas of improvement to be identified and improved upon.
  • promoting the ethic of ‘Quality and dependable care’ through all staff and managers
  • ensuring Policies and Procedures are meaningful, relevant and up-to-date

This statement:
Our policies and procedures, including this statement are constantly monitored and reviewed to ensure they are appropriate to meet the standards and requirements of the delivery of home care.

Insurance:
The Agency carries full Employers/Public Liability insurance.

Policies and Procedures:
The Daily Care Agency monitors and reviews, where appropriate, its Policies and Procedures.  (Medication, Protection of Vulnerable Adults, Training of Staff and Staff recruitment) A full copy of any or all of these is available on request.

Confidentiality:
All Clients information that is given during the initial assessment is kept strictly confidential and used and stored within the principles of The Data Protection Act 2018 – General Data Protection Regulations (GDPR) Our registration No is: ZA005261.  Personal care information will only be discussed with the Carer (who is bound by the confidentiality policies & procedures of The Daily Care Agency) involved directly with the client.

These Terms and Conditions, together with any and all other documents referred to herein, set out the terms of use under which you may use this website, www.thedailycareagency.co.uk (“Our Site”).  Please read these Terms and Conditions carefully and ensure that you understand them.  Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of Our Site.  If you do not agree to comply with and be bound by these Terms and Conditions, you must stop using Our Site immediately.

Definitions and Interpretation
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Content”
means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site; and

“We/Our”
means The Daily Care Agency, whose main trading address is High Banks, Athelington Road, Horham, Eye, Suffolk, IP21 5EH.

Information About Us
Our Site, www.thedailycareagency.co.uk, is owned and operated by Nikki Wyartt whose main trading address is High Banks, Athelington Road, Horham, Eye, Suffolk, IP21 5EH.

Access to Our Site
Access to Our Site is free of charge.

It is your responsibility to make any and all arrangements necessary in order to access Our Site.

Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice.  We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

Intellectual Property Rights
Copyright Notice © The Daily Care Agency, All Rights Reserved.  All Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

This website may contain images sourced from www.pixabay.com and www.pexels.com which require no attribution to the original author or source for commercial use.  Although we would like to thank these services for the resources in helping us build this website.

Non-Registered Trade Mark Notice
The Daily Care Agency ™ is a trade mark of The Daily Care Agency, registered at High Banks, Athelington Road, Horham, Eye, Suffolk, IP21 5EH.

Subject to sub-Clauses here within you may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site unless given express written permission to do so by Us.

You may:

  • Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app);
  • Download Our Site (or any part of it) for caching;
  • Print one copy of any page from Our Site;
  • Download extracts from pages on Our Site; and
  • Save pages from Our Site for later and/or offline viewing.

Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.

You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or Our licensors, as appropriate) to do so. This does not prohibit the normal access, viewing and use of Our Site for general information purposes whether by business users or consumers.

Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.

Links to Our Site
You may link to Our Site provided that:

  • you do so in a fair and legal manner;
  • you do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;
  • you do not use any logos or trademarks displayed on Our Site without Our express written permission; and
  • you do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.
  • you may not link to any page other than the homepage of Our Site, www.tgaskew.co.uk Deep-linking to other pages requires Our express written permission.
  • framing or embedding of Our Site on other websites is not permitted without Our express written permission. Please contact Us at office@thedailycareagency.co.uk for further information.

You may not link to Our Site from any other site the main content of which contains material that:

  • is sexually explicit;
  • is obscene, deliberately offensive, hateful or otherwise inflammatory;
  • promotes violence;
  • promotes or assists in any form of unlawful activity;
  • discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;
  • is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
  • is calculated or is otherwise likely to deceive another person;
  • is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;
  • misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of the Clauses here within);
  • implies any form of affiliation with Us where none exists;
  • infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trademarks and database rights) of any other party; or
  • is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
  • the content restrictions do not apply to content submitted to sites by other users provided that the primary purpose of the site accords with the provisions of clauses here within. You are not, for example, prohibited from posting links on general-purpose social networking sites merely because another user may post such content.  You are, however, prohibited from posting links on websites which focus on or encourage the submission of such content from users.

Links to Other Sites
Links to other sites may be included on Our Site.  Unless expressly stated, these sites are not under Our control.  We neither assume nor accept responsibility or liability for the content of third party sites.  The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.

Disclaimers
Nothing on Our Site constitutes advice on which you should rely. It is provided for general information purposes only.

Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.

We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.

Our Liability
To the fullest extent permissible by law, We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.

To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content included on Our Site.

If you are a business user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.

We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware. We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content from it) or any other site referred to on Our Site.

We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.

Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

Viruses, Malware and Security
We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.

You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.

You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.

You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.

You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.

By breaching the provisions of sub-Clauses 9.3 to 9.5 you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and I will cooperate fully with those authorities by disclosing your identity to them.  Your right to use Our Site will cease immediately in the event of such a breach.

Acceptable Usage Policy
You may only use Our Site in a manner that is lawful. Specifically:

  • you must ensure that you comply fully with any and all local, national or international laws and/or regulations;
  • you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;
  • you must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
  • you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.

We reserve the right to suspend or terminate your access to Our Site if you materially breach the provisions of this Clause 10 or any of the other provisions of these Terms and Conditions.  Specifically, We may take one or more of the following actions:

suspend, whether temporarily or permanently, your right to access Our Site;

  • issue you with a written warning;
  • take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
  • take further legal action against you as appropriate;
  • disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
  • any other actions which We deem reasonably appropriate (and lawful).

We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions.

Privacy and Cookies
Use of Our Site is also governed by Our Cookie and Privacy Policies.  These policies are incorporated into these Terms and Conditions by this reference.

Changes to these Terms and Conditions
We may alter these Terms and Conditions at any time.  Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented.  You are therefore advised to check this page from time to time.

In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

Contacting Us
To contact Us, please email Us at: office@thedailycareagency.co.uk or using any of the methods provided on Our contact page at www.thedailycareagency.co.uk/contact

Communications from Us
If We have your contact details, We may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes and changes to these Terms and Conditions.

We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time.  Any and all marketing emails sent by Us include an unsubscribe link.  If you opt out of receiving emails from Us at any time, it may take up to 30 business days for Us to comply with your request.  During that time, you may continue to receive emails from Us.

For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us at office@thedailycareagency.co.uk or via www.thedailycareagency.co.uk/contact

Data Protection
Any and all personal information that We may collect will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights and Our obligations under that Act.

We may use your personal information to:

  • reply to any communications you send to Us;
  • send you important notices, as detailed in Clause 14;
  • we will not pass on your personal information to any third parties.

Law and Jurisdiction
These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising there from or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising there from or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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